Contact｜Report an error, partnerships, questions

Reason	What to send	Reply time
A fee is wrong	The most useful email we get. Send the issuer page you saw it on — we re-read the source, correct the page, and move the check date with it.	usually within 3 days
A link is broken or a page will not load	Just tell us which page and which link. No screenshot needed.	usually within 3 days
Partnership or referral enquiries	We will talk, but the terms are fixed: a partnership does not change ranking, and it does not exempt a card from having its downsides written up. We do not accept payment for a review.	within a week
Citing our data	You may cite our fee tables. Please name the source and the check date. If you want to reproduce a whole table, email us first.	within a week

Reason

What to send

Reply time

A fee is wrong

The most useful email we get. Send the issuer page you saw it on — we re-read the source, correct the page, and move the check date with it.

usually within 3 days

A link is broken or a page will not load

Just tell us which page and which link. No screenshot needed.

usually within 3 days

Partnership or referral enquiries

We will talk, but the terms are fixed: a partnership does not change ranking, and it does not exempt a card from having its downsides written up. We do not accept payment for a review.

within a week

Citing our data

You may cite our fee tables. Please name the source and the check date. If you want to reproduce a whole table, email us first.

within a week

What we cannot help with

Your application or your account. We do not work for any issuer and have no access to your case. Contact the issuer's own support — their link is on each card page.
Lost funds or a compromised account. Contact the issuer immediately, and your local authorities. We cannot recover anything.
Which card to buy, or whether to buy crypto at all. We publish costs and conditions. The decision, and the risk, are yours.
Tax questions. Treatment varies by person and jurisdiction. Ask a qualified adviser where you live.

What happens after you write

For a reported error: we open the issuer's document ourselves rather than take the correction on trust — the same rule applies to your email as to any other source. If it checks out, the page is corrected and the check date moves. If it does not, we will write back and say what we found.

Which of these is it?

What we cannot help with

What happens after you write